Cancellation of Membership
Memberships can be cancelled at anytime with a 60-day notice. Any un-used sauna sessions will be considered surrendered if not used prior to the cancellation and will not be subject to any refunds or credits.
Cancellation of Appointments
Please understand that services are reserved for you personally. We continue to require 24-hour notice for all cancellations and reschedules. Cancellations and reschedules within 24 hours will be subject to a fee of 50% of the scheduled service(s).
Our cancellation policy allows us time to inform standby guests of any availability, as well as keeping our staff’s schedules filled, thus better serving everyone.
We value your business and thank you for helping us service all clients with an up-to-date schedule.
You may schedule an appointment either by phone or online. All appointments must be held with a valid credit card. Please arrive at least 20 minutes prior to your scheduled appointment. First time guests will complete a spa intake form. If you are late to your appointment, we may need to shorten or cancel your service to accommodate the next scheduled guest.
Sunlighten Day Spa is happy to accept returns on most merchandise from the spa within 30 days of purchase with a valid receipt. Product must not be more than 1/3 used. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Sale items are non-returnable. All refunds are for spa retail credit only. No cash refunds.
All spa guests must be 15 years of age or older to schedule or receive service. Law requires minors under the age of 18 to be accompanied by parent or guardian for spa services. Children are not permitted to accompany parents at any time during their spa services.
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