FAQS/SPA POLICIES
MEMBERSHIP
Memberships begin with a signed membership agreement. Monthly dues will be due on the same day each month and will auto renew each month until your membership is cancelled.
CANCELLATION OF MEMBERSHIP
Memberships can be cancelled at any time with a 30-day notice. Any unused sauna sessions will be considered surrendered if not used prior to the cancellation and will not be subject to any refunds or credits.
CANCELLATION OF APPOINTMENTS
Please understand that services are reserved for you personally. We require a 24-hour notice for all cancellations and reschedules. Cancellations and reschedules within 24 hours will be subject to a fee of 50% of the scheduled service(s).
Our cancellation policy allows us time to inform standby guests of any availability, as well as keeping our staff’s schedules filled, thus better serving everyone.
We value your business and thank you for helping us service all clients with an up-to-date schedule.
APPOINTMENTS
You may schedule an appointment either by phone, online, or via the MindBody: Fitness, Salon & Spa app. All appointments must be held with a valid credit card. Please arrive at least 20 minutes prior to your scheduled appointment. First time guests will complete a spa intake form. If you are late to your appointment, we may need to shorten or cancel your service to accommodate the next scheduled guest.
MINDBODY: FITNESS, SALON & SPA APP
The MindBody: Fitness, Salon & Spa app is available on both the iPhone and Android phones. Download the app and create your profile. If you have scheduled services with us before, Sunlighten Day Spa should automatically appear. If it doesn’t, you can search for us using the search function at the bottom. Follow the prompts to book via the “View Schedule” option.
ATTIRE
We provide a body wrap, robe, and spa sandals for comfort during your service. Following your service, you may use our shower facilities and are encouraged to try our personal toiletries for your convenience. We do provide a locker for storage. Sunlighten Day Spa will not be held responsible for lost or stolen items.
CELL PHONES
Cell phones and laptops should be turned off or set to “silent” mode upon entrance into the spa. No exceptions, please.
GIFT CARDS
Purchase for any amount, including gratuity. Lost or stolen cards are not replaceable. Cards may not be redeemed for cash. Gift cards expire five years from date of purchase. Gift cards are transferable but non-refundable.
RETURNS
Sunlighten Day Spa is happy to accept returns on most merchandise from the spa within 30 days of purchase with a valid receipt. Product must not be more than 1/3 used. When items are purchased as a set, we can only accept returns of complete sets, not individual items. Sale items are non-returnable. All refunds are for spa retail credit only. No cash refunds.
GRATUITIES
You may opt to leave gratuities for a pleasing spa experience. The recommended range is between 15% and 20% of the full-service price, but the amount is left up to your discretion. Gratuity may be paid with a gift card. A 20% gratuity will automatically be added for parties of six or more.
CHILDREN
All spa guests must be 15 years of age or older to schedule or receive service. Law requires minors under the age of 18 to be accompanied by parent or guardian for spa services. Children are not permitted to accompany parents at any time during their spa services.
SPECIAL CONDITIONS
If you are currently pregnant, have muscle or joint injuries, are suffering from high blood pressure, are using medications, or have had recent surgery, please notify our staff, as it may affect our ability to perform your request.
If you have any additional questions not listed here, please call Sunlighten Day Spa at 913.754.2023 and we’d be happy to answer them.